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Discussing E-Business 2.1
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Dabbawallas and Customer Service

Started by Pranav Chavda · 1 year ago

Seth Godin points out the secret of Bombay’s Dabbawallas..

How do the dabbawallas manage to be so accurate and popular for almost over a century?

“Simple: the dabbawallas know their customers. If they rotated the people around, it would never ... Continue reading »

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